Introduction

Tasks

• Administer, configure, and maintain the Jira Cloud platform to ensure stability, scalability, and high performance.
• Manage projects, workflows, issue types, screens, fields, schemes, and permissions across multiple teams and business units.Provide 2nd and 3rd level support for Jira-related incidents, service requests, and complex technical issues.
• Troubleshoot platform and configuration issues, perform root cause analysis, and implement sustainable fixes.
• Design and optimize Jira workflows, automation rules, and governance models to support agile and ITSM processes.
• Collaborate with stakeholders to gather requirements and translate them into effective Jira configurations and solutions.
• Support and optimize Jira Service Management (JSM) processes, including queues, SLAs, request types, and service catalogs.
• Manage Atlassian Marketplace apps, including evaluation, installation, configuration, and lifecycle management.
• Ensure proper user access management, roles, permissions, and integration with identity providers (e.g., SSO, SCIM, Azure AD/Entra ID, Okta).
• Monitor system performance, usage metrics, and licensing to ensure optimal platform health and cost efficiency.
• Support integrations with third-party systems using REST APIs, webhooks, and automation tools.
• Participate in platform upgrades, feature rollouts, and adoption of new Jira Cloud capabilities.
• Maintain clear and up-to-date documentation of configurations, processes, and best practices.
• Conduct user training, onboarding sessions, and enablement workshops to improve adoption and efficiency.
• Ensure compliance with security, audit, and governance requirements across the Jira environment.
• Collaborate closely with Confluence and other Atlassian platform administrators to deliver integrated solutions.
• Drive continuous improvement initiatives, focusing on automation, user experience, and process optimization.

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Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Informatics, or a related field, or equivalent professional experience.
• 3-7+ years of experience administering and supporting Jira Cloud in a mid-sized to enterprise environment.Strong hands-on experience with Jira administration, including workflows, issue types, fields, schemes, permissions, and automation rules.
• Solid experience with Jira Service Management (JSM), including SLAs, queues, request types, and service catalog configuration.
• Proven experience in 2nd/3rd level application support and incident troubleshooting in complex environments.
• Strong understanding of Atlassian Cloud architecture, governance, and security best practices.
• Experience with Atlassian Marketplace apps and managing their lifecycle (evaluation, configuration, and maintenance).
• Familiarity with identity and access management solutions (e.g., SSO, SCIM, Azure AD/Entra ID, Okta).
• Experience using REST APIs, webhooks, and basic integration concepts in Atlassian environments.
• Strong analytical and problem-solving skills with a structured and solution-oriented mindset.
• Excellent communication skills in English (written and spoken).

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