Introduction

A key pillar of the Company strategy is growth in EMC test and compliance systems. Service products are essential to that business, providing a significant share of revenue over the lifetime of the system and long-term customer engagement.

The Global Service Product Manager for EMC Systems and Products will:

• Gain deep insight into the Global EMC test & compliance market and customers’ specific needs.
• Identify, design and implement service offerings that address those needs — instrument- and system-based.
• Build and maintain a service product portfolio that drives profitable growth.

Without this role we cannot deliver complete EMC test solutions, risking revenue loss and weaker customer loyalty. Funding and filling the position directly supports the division’s growth ambition. The position is based in Madrid reporting functionally to Headquarters in Munich.

Tasks

• Service product planning, definition of deliverables, NPI coordination and pricing for EMC-specific service needs
• Cross-divisional and cross-product-family project management for Service Development Proposals, incl. financial success monitoring
• Gain deep insight into the EMC test & compliance market and customers’ specific needs
• Identify service offerings that directly address those needs
• Design, implement, launch, and continuously maintain a standardized service product portfolio that drives profitable growth, including business cases, pricing models and ROI analyses for each offering
• Work closely with Instrument and System Product Management, Sales, Technical Service Operations, R&D, Marketing, Legal, Export Control and other functions to define specifications, SLAs, compliance documentation and go-to-market plans
• Support sales team to offer the right service products
• Conduct regular customer-facing activities (interviews, workshops, field visits, surveys) to elicit, document, and prioritize service requirements, feeding them directly into the product roadmap
• Monitor key KPIs and use the data to refine the portfolio

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Qualifications

• Master’s (or equivalent) in Electrical Engineering, Physics, RF Engineering, Systems Engineering or a business-technical hybrid such as BWL (Business Administration) with a technical focus
• Extensive experience in product management for service products, preferably in test and measurement, EMC test systems and/or aerospace & defense test systems
• Proven record of defining, launching and managing service contracts or service product lines for complex hardware and systems
• Direct exposure to the EMC test & compliance market (premier labs, OEM compliance labs, government labs) and related test systems (strong plus), and experience with Rohde & Schwarz T&M equipment (strong plus)
• Familiarity with relevant EMC standards and bodies (e.g., CISPR, FCC, CE/Red, MIL-STD-461) — strong plus
• Experience designing or managing EMC pre-compliance vs. compliance testing service models — strong plus
• Experience with service lines such as calibration, instrument upgrades, and compliance-software / maintenance bundles — strong plus
• Ability to discuss technical concepts with engineers while translating them into clear value propositions for customers and senior management
• Proven experience in structured requirements gathering methods (interviews, use case analysis, Voice of Customer programs) and converting those inputs into concrete service specifications
• Demonstrated success leading cross-functional projects in a matrix organization
• Advanced analytical skills and strong conceptual thinking
• Excellent presentation, negotiation and stakeholder management abilities
• Willingness to travel internationally
• Fluent in English and Spanish (written and spoken) — required

Contact and further information