Introduction

At Rohde & Schwarz, we develop and produce solutions in the fields of Test & Measurement, Technology Systems, and Networks & Cybersecurity – driven by the vision of a safer and connected world. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. Our headquarters, located in the heart of Munich, also serves as our main development site.

Tasks

• Performing technical services (repair, calibration, performance check, upgrade, FW update, etc.) on R&D and third-party products-including preventive maintenance-at the R&D site or at the customer's site.
• Performing technical service by following service processes and all relevant standards/guidelines.- Evaluation of the test result to diagnose the status of products and initiate potential required actions.
• Documentation of test results, service-relevant information, and quality data.
• Administering technical training, both at R&D and at customer site.
• Provision of services in relation to incidents, service requests, suggestions, complaints, and billing inquiries
• First and second level remote support for new and existing customers
• Coordination and execution of construction, installation, maintenance, service, and systems support activities for R&D project activities, including third-party products
• Performing analysis and elimination of system errors, including at the customer's site
• Perform weakness analysis and devise solutions
• Compilation of specifications for system software changes and their implementation
• Direct contact for internal and external customers
• Recommendation and implementation of programs to support customer needs
• Technical documentation and related activities for products and systems

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Qualifications

• Engineering education in Telecommunications or similar.
• Basic IP and networking principles.- Medium-high knowledge in wireless radiocommunication devices (V/UHF-HF).
• High skilled in field operations and services.
• High flexibility as well as ability to work independently
• Solution-oriented and problem-solving attitude
• Strong communication skills and customer orientation.
• Good written and spoken English skills.
• Availability to travel extensively, with an average assignment schedule of approximately two weeks per month at customer sites or project locations.
• Strong interest in learning about new technologies and devices in line with new company developments and requirements in the area.
• Knowledge and application of UNI EN ISO9001:2015 standard

Contact and further information